Return Policy

Customer satisfaction is our top priority. We understand that sometimes you may order too much, change your mind, or find that an item isn't quite what you expected. For this reason, we gladly accept returns. Additionally, if there's an issue with an item, we will resolve it promptly and with minimal inconvenience to you.

CHANGE OF MIND RETURNS

You can return any or all items from an order for store credit or a refund under the following conditions:

  • Items must be returned within 30 days of delivery.
  • All items must be brand new, unused, unopened, and in resalable condition with original packaging intact.
  • Certain items are excluded from our returns policy. See "What products cannot be returned?" below.
  • Do not try on costumes that are an obvious ill-fit, as we cannot accept returns for stretched or torn costumes.
  • We cannot accept returns of items that have been altered or show signs of wear.
  • You are responsible for return shipping fees and ensuring items are safely packaged to avoid damage. Returns must be sent via a trackable method.
  • Original shipping fees will not be refunded, and refunds incur a 5% restocking fee, which is waived for store credits.
  • All returned items are carefully inspected, and we reserve the right to refuse a return if the item, packaging, or accessories are in unsatisfactory condition.

 

WHAT IF MY ITEM IS FAULTY OR DAMAGED?

Notify us immediately if you receive a defective, incorrect, or significantly misdescribed product.

  • Faulty items are unusable and not fit for purpose. Claims for minor defects (e.g., color variance, minor cosmetic damage, missing accessories) that do not render the item unusable may not be accepted for a full refund/replacement. See our "Faulty Costumes" policy below. In such cases, we may issue a partial refund at our discretion.
  • You may be required to send a photo or video of the item. If the item is disposed of before contacting us, we cannot provide a refund or replacement.
  • For faulty balloons, please inspect them fully before inflation and report any issues immediately.
  • If we require the item to be returned, we will provide a return label at no cost to you.
  • If you use, repair, or alter a faulty item, it will be considered usable and "fit for purpose," and we will not accept the return.

FAULTY COSTUMES

If your costume has a significant defect, contact us immediately.

  • Faulty costumes are unusable and not fit for purpose. Claims for minor defects, such as missed stitches, loose threads, minor fraying, misaligned zippers, small marks, reattachable embellishments or buttons, and slight color differences, will not be accepted for refund/replacement.
  • If you receive a costume that is not to your liking for any reason, including minor defects, it can be returned under our change of mind policy.

EXCHANGES

If you need to exchange an item or require a different size costume, please place a new order on our website to ensure timely delivery. You can then return the original order for a refund following our change of mind policy.

RETURN TO SENDER PACKAGES

If you do not accept delivery or provide an incorrect address and your order is returned to us, you will receive a store credit (excluding original delivery charges and any return charges incurred) and a 5% restocking fee will apply.

LATE PACKAGES

Delivery timeframes are estimates and not guaranteed. If your order arrives after its intended use, you may return it under our change of mind policy.

HOW DO I RETURN MY ITEMS?

Contact our Customer Service team via our Contact Us form, or email with your order number and any queries regarding your return.

Include a printout of your order confirmation email or a note with your order number, name, and address when returning items.

Ensure items are safely packaged to avoid damage during return.

Allow up to 14 business days for your refund to be processed. Refunds will be issued via the original payment method.

Send your return by a postage method to:

AU Post Address
Parcel Collect 10011 73997
27 Garfield Rd East 
Riverstone NSW 2765